• Legal

Refund Policy

Last updated: June 2026 · We want you to be happy with CommentCraft

We offer a straightforward 7-day refund window for eligible purchases. If CommentCraft is not the right fit for you, please contact us and we will review your request.

Refund Policy

CommentCraft is sold through Paddle, our authorized reseller and Merchant of Record. Paddle handles billing and processes all refunds in line with the Paddle Buyer Terms. This page explains how refunds work and how to request one.

1. 14-day refund window

You can request a refund within 14 days of your purchase or renewal charge. If CommentCraft is not the right fit, contact us or Paddle within 14 days and you will receive a full refund of the amount paid.
This applies to all plans:

Credits Pack

$6 one-time

Refund window: 7 days from purchase
  • Eligible if fewer than 50 credits have been used.

Unlimited Monthly

$14 per month

Refund window: 7 days from the initial purchase or renewal charge
  • Eligible if there has not been substantial usage during that billing period.

Unlimited Annual

$99 per year
Refund window: 7 days from purchase
  • Eligible for a full refund within 7 days. After the 7-day window, we do not offer partial refunds for unused months.
For subscriptions, the 14-day window applies from the initial purchase and from each renewal charge.

2. How to request a refund

You can request a refund in either of these ways:
Through Paddle directly. Use the link in your Paddle order confirmation email, or visit paddle.net to manage your purchase and request a refund.

By emailing us at [email protected] with the subject line “Refund request” and the email address used for your purchase. We will pass approved requests to Paddle for processing.

Approved refunds are returned to your original payment method by Paddle. It can take up to 10 business days to appear on your statement, depending on your bank or card issuer.

3. What is not refundable

  • Credit pack purchases where more than 50 credits have been used.
  • Refund requests made more than 7 days after the purchase or billing date.
  • Accounts suspended for violating our Terms of Service.
  • Partial refunds for unused months on an Annual plan after the 7-day refund window.
  • Refund requests after substantial usage of the product during the billing period.

3. Cancellation

You can cancel your Monthly or Annual subscription at any time. Cancellation stops future renewals, and you keep access to CommentCraft until the end of your current paid billing period.
Cancellation is separate from a refund. To cancel, use the link in your Paddle order confirmation email, manage your subscription at paddle.net, or contact us at [email protected].

5. Technical issues

If CommentCraft is not working due to a confirmed technical issue on our end, please contact us. We will try to resolve the issue within a reasonable time. If we are unable to resolve the issue, we may issue a full or partial refund, even outside the standard refund window.

This does not apply to issues caused by unsupported browsers, user device settings, third-party platform changes, temporary service outages, or misuse of the product.

4. Contact

Refund requests and questions: [email protected]
We typically respond within 1 business day.
For payment and billing support, you can also contact Paddle at paddle.net.